Privacy Policy

Welcome to P-Spot.

P-Spot is a community-driven parking marketplace that helps people find parking more easily while allowing homeowners, businesses, churches, commercial property owners, and organizations to earn income from underused parking spaces.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when using the P-Spot website, mobile applications, and related services (collectively, the “Platform”).

By using P-Spot, you agree to the collection and use of information described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you create an account, list a parking space, make a reservation, or contact support, we may collect:

Name

Email address

Phone number

Password and account credentials

License plate number

Vehicle information

Payment and payout information

Mailing address

Profile photo (optional)

Parking listing details

Photos of parking spaces

Reviews, ratings, messages, and support communications

If required for fraud prevention, payment verification, insurance purposes, or legal compliance, we may also request identity verification information, including government-issued identification.

1.2 Payment Information

Payments and payouts on P-Spot are processed through trusted third-party payment providers such as Stripe.

P-Spot does not store full credit card or banking information on its own servers.

Payment providers may independently collect and process financial information in accordance with their own privacy policies and legal obligations.

1.3 Information Collected Automatically

When you use P-Spot, we may automatically collect:

• Device type and operating system
• Browser information
• IP address
• Mobile device identifiers
• App usage information
• Search activity
• Reservation history
• Clickstream and interaction data
• Crash reports and diagnostics
• Cookies and similar technologies
• Approximate or precise location information, depending on your device settings

1.4 Location Information

P-Spot may collect location information to:

• Help users locate nearby parking
• Improve parking search accuracy
• Confirm parking activity
• Support geofenced parking features
• Detect fraud or unauthorized use
• Improve marketplace operations and analytics
• You may disable location sharing through your device settings, although some Platform features may not function properly.

1.5 License Plate Recognition & Parking Verification

P-Spot may use vehicle and license plate information to:

• Verify reservations
• Confirm parking access
• Support parking enforcement
• Prevent unauthorized parking
• Investigate disputes or claims
• Improve operational efficiency and safety

In some locations, P-Spot may work with commercial property owners, parking operators, or technology partners that use cameras, access control systems, or automatic license plate recognition (“ALPR” or “LPR”) technologies.

Where such systems are used, P-Spot aims to collect only the information reasonably necessary to operate the parking service.

2. How We Use Information

We use personal information to:

• Create and manage accounts
• Process reservations, payments, refunds, and payouts
• Enable communication between drivers and hosts
• Verify parking activity
• Prevent fraud, abuse, and unauthorized parking
• Provide customer support
• Improve the Platform and user experience
• Develop new products and features
• Operate referral, rewards, loyalty, and points programs
• Personalize content and recommendations
• Send account, reservation, payment, and service notifications
• Send marketing communications where permitted
• Enforce our Terms & Conditions
• Comply with legal, regulatory, tax, insurance, and safety obligations

3. Communications & Platform Safety

P-Spot may review, scan, or analyze communications sent through the Platform to:

• Prevent fraud or abuse
• Investigate disputes or safety concerns
• Enforce our Terms & Conditions
• Improve customer support
• Detect spam, scams, or prohibited activity
• Improve Platform functionality
• Where reasonably possible, automated systems are used.
• P-Spot does not sell private messages or communication content to third parties.

4. Information Shared With Other Users

To facilitate bookings, certain information is shared between drivers and parking hosts.

Hosts May Receive:

Driver first name

Reservation details

Vehicle and license plate information

Arrival and departure timing

Contact information where necessary to complete the booking

Drivers May Receive:

Host first name or business name

Parking location

Listing details and photos

Access instructions

Reviews, ratings, and parking rules

P-Spot does not publicly display sensitive personal information unless required for operational, legal, or safety purposes.

5. Hosts, Businesses & Property Partners

P-Spot works with homeowners, businesses, churches, commercial properties, and parking operators.

Hosts and property partners may only use personal information for purposes directly related to managing parking reservations, access, support, security, enforcement, or legal compliance.

Unauthorized use of user information is prohibited.

6. Sharing of Information

P-Spot may share personal information with:

• Drivers and parking hosts
• Payment processors
• Identity verification providers
• Cloud hosting and infrastructure providers
• Analytics and customer support providers
• Insurance, claims, or dispute-resolution providers
• Parking enforcement or property management partners
• Government authorities, regulators, courts, or law enforcement where legally required
• Professional advisors, auditors, or insurers
• Potential investors, purchasers, lenders, or successors in connection with a merger, financing, acquisition, restructuring, or sale of assets
• Service providers are contractually required to safeguard personal information and may only access information necessary to perform their services.

7. Rewards, Referrals & Points Programs

P-Spot may offer referral programs, loyalty points, discounts, vouchers, fundraising partnerships, or promotional rewards.

To operate these programs, P-Spot may use information such as:

• Reservation activity
• Referral participation
• Account activity
• Booking frequency
• Reward redemption history
• Where rewards involve third-party partners, limited information may be shared as necessary to administer or verify the reward.

8. Marketing & Advertising

P-Spot may send:

• Promotional emails
• Push notifications
• SMS messages
• In-app communications
• Parking recommendations
• Rewards or referral offers
• Service announcements
• You may unsubscribe from marketing communications at any time.
• Operational, legal, payment, booking, or safety-related communications may still be sent.

9. Cookies & Analytics

P-Spot uses cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Analyze Platform performance
• Understand user behavior
• Improve services and advertising effectiveness
• Detect fraud and security risks
• You may manage cookies through your browser or device settings.

10. Data Retention

P-Spot retains personal information only as long as reasonably necessary to:

• Provide the Platform
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Maintain security and business records
• Some information may remain in backup or archived systems for limited periods.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent
• Request a copy of your data
• Object to certain processing activities
• File a complaint with a privacy regulator
• P-Spot may request identity verification before fulfilling certain requests.

12. Security

P-Spot uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

13. Children’s Privacy

P-Spot is intended for individuals who are at least nineteen (19) years of age. We do not knowingly collect personal information from children under the age of 19.

14. International Transfers

Your information may be processed or stored in jurisdictions outside your province, territory, or country, including by service providers operating internationally.

Where required, P-Spot takes reasonable measures to ensure appropriate safeguards are in place.

15. Changes to This Privacy Policy

P-Spot may update this Privacy Policy from time to time.

If material changes are made, we may notify users through the Platform, by email, or by other reasonable means.

Your continued use of P-Spot following updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

P-Spot Privacy Officer

support@p-spot.com

If you have questions about this Privacy Policy or how your information is handled, please contact us.